There is no point having a rocket if no one knows how to service it, fuel it and pilot it. People, their skills, people savvy and service delivery is your business, not algorithms.
So here are some tips to keep talent, that probably apply to most businesses:
- Listen: So obvious but so rare; the realm of lip service. Your front line people know what is right and wrong with your business model. Don’t play guru and impose your solutions from the top as if you know the “answer”. Create a forum, a safe place, where they can share and you can learn from the people on the front lines.
- Put them…
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